Here's what our customers have to say!
November 28, 2014 Hello, I just wanted to say that last year they ran out of lanyards in a certain color on the Vera Bradley website, and I had found one on yours by chance. I remembered how sweet W&O was in tying Christmas ribbon and a thank you note to the item. I actually remembered this and went out of my way to order my nieces Christmas gift from your store again this year (she always requests Vera Bradley stuff). Good customer service goes a long way. If only more businesses realized this! -Ashley
June 15, 2014
Dear staff at Wilkins & Olander,
Thank you for the follow up email because it gives me the opportunity to tell you how wonderfully happy I am with my recent purchase. The lovely packaging was so much fun that I actually re-wrapped and re-opened 3 times because it was so festive. I had been looking for this Patricia Locke necklace and was thrilled to find it. My purchase is to celebrate being in remission and you truly made it a "party in a package."
June 3, 2014
Always a delight to shop with you@
June 3, 2014
I received my bracelets very quickly, packaged nicely, and a comparable price. I was shopping for a particular bracelet, so I didn't shop a lot on your website once I found what I was looking for. However after a good experience, I will. Thanks very much!
May 29, 2014
Hi Carol. How are you?
I had a blast shopping for Vera Bradley products on your site! I picked out gifts for family/friends. It was fun selecting products for each of them. I love to shop and appreciate nice brands. The great sale prices were an extra bonus.
We'll be back in Sturgeon Bay in August and will stop in for a visit/shopping excursion. Visiting Door County is a summer tradition for our family-summer isn't complete without it.
Wishing you continued success!
May 29, 2014
I was happy with my first time purchase. I will do business with you again. The order was correct and the process was easy. Shipping was quick.
May 29, 2014
My shopping experience was terrific! My questions were answered promptly. The products were just as I expected and they arrived in record time. The sale price was an added bonus.
May 22, 2014
Great service... Can definitely tell the staff is dedicated... Eager, willing to help and friendly...., quality clothing and shoes very nice selection love the Vera Bradley section
March 11, 2014
It's always an excellent shopping experience with W&O. The selection was great, the pricing was reasonable, and the Customer Service and the fast order processing and shipping are world class!
March 1, 2014
I am so pleased with all of my Vera Bradley purchases that I made from your website! The colors of these bags are so vibrant. I'm even happy that my first choice in the selection of these bags didn't work out for me. Your help in getting me every bag (and I even threw in more after shopping on your site longer) that I was looking for was such a huge reason that I will shop at your site again....and again. The prices are unbeatable. Thank you so much for the wonderful customer service you provided. It's hard to find that in this day and time. That was just an added plus to your website!
I wish you and your staff much success with your website. I know I will be back to order more. That is, after my husband recovers from seeing so many bags show up at one time. I did go a little crazy at first. At least I've found a place even HE can shop for me!
January 21, 2014
Please accept my sincere thanks and gratitude for the superior customer service provided to me for my last two purchases/ I appreciate all of the personal attention and effort on my behalf. All of my items arrived safely and so beautifully wrapped!
You have earned a repeat customer!
January 21, 2014
My shopping experience was great! I ordered the Vera Bradley items and they arrived within days! Thanks you so much for your fast and efficeint service :)
January 19, 2014
Awesome follow up. Great product. Quick shipping. 5Star service! Keep up the great work!
January 14, 2014
I was extremely pleased with my purchase from Wilkins and Olander. (Vera Bradley lanyard) I received the product much faster than I had imagined and it was packaged SO CUTE! You could tell that care was put into my purchase.
Thanks so much!!
January 14, 2014
My recent experience with your company was great. I received my order in a timely manner and loved the product. Thanks for a wonderful experience. I will definitely use your company again.
January 4, 2014
I love the items I received from Wilkins & Olander. Your customer service is incredible and the staff is very friendly. Thank you for such a great shopping experience.
January 1, 2014
Happy New Year Carol!
My daughter wanted the Vera back pack for Christmas and my Mom called (last minute) to ask what she could get for my daughter. This was the only thing that she wanted that I had not gotten yet. When I went to order the back pack, no one had it in stock. When I did a larger search, you all were the only ones who had it. I was nervous ordering from a new place and afraid I might let my Mom down with a gift for her granddaughter. You all really came through for us. The bag she wanted shipped when you said, arrived when you said, and you made my Mom and daughter very happy. Thank you for being so dependable and efficent!
December 30, 2013
The gift was for my fiancee's 13 year old niece. We had found the Heather wallet/purse thing she wanted a few weeks back but they were out of the "heather" color lanyards everywhere including the Vera Bradley website. I came across your website when searching the internet for the lanyard. Our niece loved her Vera Bradley gifts.
My order came in on time. I also thought it was really nice how you write a handwritten thank you on the invoice and tied the little plastic bag with green and red ribbon. Very nice little touches.
Thanks and have a happy new year!
Saturday December 28, 2013
Santa really got a big feather put in his red cap when he delivered this gift on Christmas morning.Thanks for the great service & neat packing,it looked great.
I was recently looking for a VB backpack for my daughter who wanted a specific pattern. I found it at Wilkins and Olander and for an excellent price!! The website was simple to order from and the delivery was super fast!! I was very pleased with my overall experience and will definitely order from here again!!
December 26, 2013
Thanks for the follow up email. I gave the Vera Bradley wallet to my mom for Christmas and she LOVED it! I was so pleased with the purchase experience. I called prior to my purchase for some info about the item and the woman I spoke with couldn't have been more pleasant and helpful, so friendly too! She assured me the item was in stock and would ship that day- sure enough it shipped quickly and arrived in time for Christmas as promised, packaged so nicely. It was really great to work with a company so professional, especially at this time of year during the hustle and bustle of the holidays! We will definitely be reccomending your company in the future!Thanks again and Happy New Year!
December 22, 2013
Shopping with Wilkins and Olander was an excellent experience. I located your company while searching online for a gift for my daughter-in-law. Her Christmas list include a Vera Bradley Grand Cosmetic Bag in Cranberry Magenta. After checking many web-sites, I was excited to find yours and that you had the bag available in the color she wanted. I was pleasantly surprised when you shipped the bag the same day I placed the order. In about three days from the date I ordered, the gift was wrapped and under my tree!
December 21, 2013
We have been ordering Pandora from you for many years. We appreciate the free shipping and prompt excellent service.
Debbie and Neil
December 20, 2013
I placed this order for my daughter as a Christmas present. It arrived very quickly and was nicely packaged.
Your store had hard to find items, especially the robe.
December 19, 2013
Thank you so much...the Vera Bradley bag is perfect for my 11 year old ...her FIRST Vera to hold her iPod touch ...your prompt delivery is much appreciated...I will shop with you again...no doubt.
December 19, 2013
Could not believe how quickly my package arrived (I believe I got it the day after I placed the order) and I loved everything I ordered. :-)
December 18, 2013
Delighted to report I had a wonderful experience! I have never ever received such great customer service and I received my purchase 2 days after placing the order. Amazing service. You must have the best employees on the planet. I will definitely return to your site.
Best wishes for the holidays and new year,
December 16, 2013
I was happy with the great service. Would consider ordering from Wilkins and Olander again.Jim
December 16, 2013
My order was perfect as always!
The inclusion of the Santa Claus figurine was a special surprise... very nice.
December 16, 2013
Everything was perfect, thank you so very much!! Cannot wait till Christmas to give them to my daughter, she will be thrilled. Thank you for including a catalog, might just have to order again real soon :)
December 16, 2013
It couldn't have been easier. You guys were the only ones that had the slippers I was looking. And could it have come any faster? I don't think so.
Great experience, thanks!
December 15, 2013
Once again, I am THRILLED with Wilkins & Olander!! I received my order promptly, a hand written “thank you” on the reciept, great price, free shipping...I LOVE it! Thanks so much! You have terrific customer service and selection! Happy holidays!!
December 11, 2013
Item arrived promptly and in perfect condition. I absolutely enjoyed shopping with you as well as finding my Christmas gift from my husband at your store. :0) Vera Bradley All In One Cross body in Pink Elephants Hard to find item right now :0) Thank You so very much.
December 11, 2013
Thanks! Your service was wonderful! It was near the holiday, but your response to my question was quicker than I would have expected without holiday. The product was perfect and received quickly. That covers all items of great service. I appreciate it and look forward to shopping with you in the future!
December 10, 2103,
Once again I received your order in a timely fashion! I love shopping at your store online and wished I lived closer to shop in person and meet all of you! Thank you for checking in and treating me like a "local customer".
Thursday December 5, 2013
I received everything so quickly! Thank you so much! I will be ordering in the future and will refer you all to friends and family!
Thursday December 5, 2013
Thank you. I love ordering my Vera Bradley items from W&O because the customer service is exceptional and I get my items much faster.
November 27, 2013
Thanks for checking back to see if my shopping experience was satisfactory! I love shopping with your store! My items are always perfect and shipped extremely timely!
October 19, 2013
Shipping was so fast I was shocked! Packaging was awesome and I love my purse! I will definately order from again.
October 14, 2013
Just wanted to thank you for the wonderful service! Placed an order and it was delivered the following day. One item looked like a different color than I was expecting. I returned it and requested a different color. Again, it arrived the following day. Your personalized service, emails, and speedy delivery are above and beyond what many retailers do. Love doing business with you.
August 16, 2013
Love my new pocketbook... your service is exceptional... can't believe how fast you deliver your products..The hand written thank you on my receipt is a nice touch.
August 14, 2013
The Vera Bradley bags I ordered arrived in two days and look great.
Thank you very much!
August 14, 2013
Great service!! Told me daughter about your website and she has already ordered from it too.
August 11, 2013
I like the quick service and personalized emails. Your products make good Christmas presents for my daughters and daughters-in-laws.
Thanks very much.
August 10, 2013
The Vera Bradley bag that I ordered was perfect. I purchased this for a friends 25th birthday present. When she opened the gift and saw the bag she cried! The purchasing/shipping experience with your business was amazing! I will defiantly be letting friends know about you, and will keep you in mind for future purchases!
Thank you again,
August 7, 2013
We had a great online shopping experience. We had a mistake that happened, on our part, and y'all caught it & contacted me ASAP! Thank you soo much for the quick response regarding it & thanks for the beautiful school bag! She loves it :)
July 28, 2013
Thank you so, so much for the wonderful service!!! Much better than the
"Vera Bradley" site...
July 28, 2013
I recently came back from a trip and found that I was about to let my granddaughter's birthday slip up on me. I found what she wanted and your shop on the Internet and I would like to tell you that shopping with you was very pleasant. She is eleven and visiting me at the present. Tonight she opened her Vera Bradley backpack and is delighted and I'm grateful of the prompt delivery.
April 28, 2013
Thanks for following up! My transaction was great - website was easy to navigate and purchase from, the shipping was fast, and the documentation/purchase order had a hand written "thank you" .Very pleased with my experience!
April 24, 2013
I just wanted to let you know how wonderful your service was .I will definitely purchase from you in the future.
April 6, 2013
It was a Fantastic experience shopping with you all. I actually decided to purchase the items through you all because you were the only ones that had the hot iron holder in the new pattern I liked (verabradley.com didnt even have it). I was extremely impressed with how fast the order was processed and shipped. I purchased from 3 different vendors that day and you all were the first to process and ship my purchase. I received the items promptly there after. I enjoyed receving the items in clear plastic tied with color coordinated ribbons to accent the vera bradley pattern. It is these little touches that sets businesses apart and its obvious that you strive to do just that. Thank you for an enjoyable experience! Oh and I love my purchase :) Cant wait to use them in my future travels.
February 27, 2013
I'd like to say that your customer service and care with which you you take in your customers is simply astonishing! When I got my Plum Crazy Glenna, wrapped nicely in a box, I was thrilled, but to ALSO find a PC Mint Tin AND an emery board in the shape of sunglasses was *unbelievable*. I "moderate," or run, a Vera Bradley Sales Board on FB and IMMEDIATELY posted there about what a wonderful experience I had had with W & O, etc. and the thread just blew up in a matter of hours.......people commenting about how much they LOVED your store and shopped there in person when on vacations, etc. Seems like I was the last one to "know" about you!!! LOL! Thank you for providing me with a bag that could not be found elsewhere (the PC Glenna) AND the additional goodies!
Cristie (in cold and snowy Massachusetts!!!)
February 13, 2013
Thank you for the email. I have enjoyed shopping with you and will continue to do so! Everything I've ordered is always shipped very fast and I've enjoyed everything I've gotten so far! Thank you so much!
February 8, 2013
I'm glad I found your site over a year ago this past Christmas.It is nice to be able to sneak & buy great gifts for my better half of 51 years.EXCELLENT SERVICE!!!!
February 7, 2013
I absolutely loved everything. And the quickness of your delivery was awesome! Thank you so very much!
February 5, 2013
Hi: I'm very happy with my purchase and your service is excellent! I do love your store!
February 1, 2013
I received my order and am extremely pleased with my purchases! I was impressed with your prompt delivery!Thank you, Rebecca January 31, 2013I have been very happy with the items I purchased as well as the speed of their delivery. I also like the special touch of the ribbon on the bags with our paperwork and products. :-) Think ya'll have made a me a Wilkins & Olander shopper for life. :)IsabelJanuary 25, 2013I am very happy with my purchase. The merchandise arrived promptly, and my shopping experience was very satisfactory. I would definitely shop on you web site in the furture. Thank you for the great service.DeniseJanuary 23, 2013I was very impressed with how quickly my order arrived after it was placed. Before purchasing I had read a review from another shopper that said that as well and was pleased that it was the case with my order as well. Many thanks for the good service!Julie January 23, 2013 I thought the whole transaction went smothly and I was imapressed with how quickly my order arrived. It was my first and will not be my last purchase from you. Thanks very much, Bonnie January 18, 2013 I just had to let you know that my V.B. Black Microfiber Hipster bag arrived today and it is bearutiful! It was only two days ago you called to tell me I could save that extra UPS 3-day postage and get it faster with USPS priority mail. You sure were right! I was thrilled to get it today. Not many businesses would take the extra steps to make a call and save the customer money. And the icing on the cake were the little V.B. gifts of the mints and nail file, plus the tempting catalogs. Thank you SO much. I would shop form you any day! I already had that same V.B. bag in red and loved it so much I wanted to get the black for when the red just doesn't work. I looked at places in three states around here, and then did several internet searches. The the bag with the order form for your store popped up. Being from NJ, I had never heard of it, so of course I had to check out your website. Beautiful! I enjoyed reading your story and seeing the pictures. How I wish I could visit your stores in person (and meet Leena too!) Kudos to you and Jennie for starting and growing a successful business, and also Jennie's new business. I admire what you've done, and wish you continued success. If I ever do get to Wisconsin, you can be sure I'll stop in! Carol January 13, 2013WHAT A PLEASURE! I LOVE ordering through your company! This is the second year in a row that I did so right after Christmas. My mother in law's birthday is New Years Day. With Christmas and so much going on...it gets away from me. So, a few days after Christmas both last year and this...it hits me...I need a present! Last year I stumbled upon you, as I was looking for the Pandora charm she wanted. I ordered it and sure enough it was here swiftly, no shipping charges...perfect. In fact, as I was ordering... it didn't look like the promo code went through. I called, was able to speak to a PERSON quickly! She resolved my issue IMMEDIATELY!I was relieved to see 2 Pandora charms on my mother in law's list this year. I went immediately to your site. Once again, smooth as anything, it came just a couple of days after my ordering it...and most importantly...on time for the celebration...PLUS, a hand written thank you on the invoice! Oh...and it arrived in a pretty box with a beautiful bow! VERY IMPRESSIVE! In this day and age of fast paced, impersonal service experiences...I am happy to have found a personalized, caring company! I CERTAINLY recommend you!Thanks for offering quality products and service! Ellen MarieJanuary 13, 2013I am extremely happy with my latest order of Vera Bradley items. I received the package the day after I ordered it! Cannot ask for better service than that!Thank youAlissaDecember 30, 2012Hello-- thank you for your wonderful and attentive service. The scarves arrived and are perfect-- just what you pictured and what I had hoped for. I gave one to my dear friend in time for Christmas and she loved it.Happy healthy new year--CarlaDecember 30, 2012I received my order within a few days of placing it. Loved the special touch of matching curling ribbon on the bag. It was a gift and everything was perfect. I will definitely keep you in my favorites. Thank you am happy holidays!CarolDecember 30, 2012Carol,Thanks so much for the email. I was pleased with the purchase and more than pleased with the speedy delivery service. I will most definately use your company for future ordering.RenaeDecember 28, 2012Carol, Thank you for all your concern regarding my purchase. The bracelet for a huge hit! Without your help this would of never been possible. Because of your caring and the excellent service, you have a customer for life.SincerelyJeffreyDecember 29, 2012Could not be happier with the experience. Great shipping process ordered on Sat and arrived Tuesday.JamesDecember 27, 2012Very satisfied with purchase and exceptionally pleased with the service provided. So glad I have become aware of your website. Can guarantee will be shopping with Wilkins and Olander in future.Thanks you and a Happy 2013!BethDecember 27, 2012Always happy, Carol! That's why I keep coming back. Happy New Year.<3 NickiDecember 26, 2012Great shopping experience! Fast shipping, thank you!!!CharityDecember 25, 2012Dear Staff at Wilkins & Olander,I am very pleased with my experience with your company. I could not find the product I ordered from you anywhere around my area. I really liked when I opened the shipping box, it was packaged with green and red ribbons and a hand written Thank you on the order slip.It felt more personal than other companies. Thank you for your wonderful service.Sincerely,JaneDecember 20, 2012Hi Carol,So happy to be able to take advantage of shopping online with your store. I am an Illinois resident who stops in each time I'm in the County, about 4 times each year. I am always impressed with not only your selection of Vera and other products, but your wonderful staff who always makes me feel welcome (even the puppies!).Wishing you a lovely holiday season! See you next year. GailDecember 20, 2012Great service! I received my order the next day. It was wrapped nice ready to gift.ThanksCherylDecember 18, 2012PERFECT... ; ) Lovely wrapping & fast shipping. Thank-you for making shopping so easy. Merry Christmas, KarenDecember 18, 2012Dear Carol............My shopping experience with Wilkins and Olander is fantastic. I have made purchases last year during the Christmas Holiday and once again this year. I am very happy with Wilkins and Olander and will be a regular customer of yours for my Pandora charms for my daughter. Everything comes packaged so nicely from your store!Thank you and Merry ChristmasVictoriaDecember 16, 2012I was thrilled with the service that I received! Thanks so much and thank you for the ornament! KristiDecember 13, 2012You guys are the best! Even though I couldn't get the colors I wanted in the texting gloves I really appreciated the personal service of a phone call to let me know rather than an email or a short shipment. Both my husband and I shop with your store because of the terrific service. We have choices but service rules!! Happy Holidays to all of you.Regards, MelissaDecember 12, 2012Hi Carol!My recent shopping experience was great and went very smoothly. Shipping was very fast and overall great experience. I was extremely happy with my purchase and finding the bag I was looking for was extremely exciting because I could not find it anywhere so thanks so much for everything and I look forward to shopping with you in the future. Thanks again, Bill December 11, 2012Greetings CarolMany thanks for such good service and thank you for the Pandora Christmas decoration. I will be shopping with you folks again.Merry ChristmasMaggieDecember 11, 2012Excellent shopping experience, fast shipping. A++++CarolynDecember 11, 2012Dear Carol,I am very satisfied with the product as well as the service I received. I was also impressed with the promptness as to when I received the merchandise. Keep up the great service.KimDecember 10, 2012Hi Carol and Wilkins & Olander staff,As always your service was quick and very appreciated.Thank you all and Merry Christmas.Take care, PamDecember 8, 2012What a wonderful way to shop and your follow up is fantastic.NancyDecember 7, 2012Very satisfied with my purchase and the expedited delivery. I will definitely shop with Wilkins & Olander again.BonnieDecember 6, 2012Thank you. The bag is exactly what I wanted! The free shipping was awesome.RuthDecember 5, 2012My mom got me my purchase for Christmas . I was so excited because its considered a retired pattern. Thanks again and you made it affordable with free shipping. I'll be back again if you more great deals.- sincerely, ginaDecember 5, 2012The lunch bag is a Christmas gift for my 11 yr old niece. She loves Vera almost as much as me!! Thanks for the fast shipment!StephDecember 4, 2012You have been a pleasure to work with. I know my wife, Connie, will be pleased.Happy Holidays! LloydDecember 1, 2012I received my Vera Bradley bags really quickly! I love them... thanks for the great service!JulieDecember 1, 2012Hello,I am most definitely satisfied with my purchase from Wilkins and Olander! Great price, amazingly fast shipping, and awesome customer support! Thank you so much, I love my new makeup bag!Thanks again,AmandaNovember 30, 2012This is the second time purchasing from you and I am very pleased with the service. The presentation of the Pandora Beads was above and beyond. This was a great presentation as I purchased the beads for my wife in commemoration of the birth of our second son, the beads were the initials for the two boys, If I would have thought about how your ship items, I would have added in the special notes to have you put them in the right order for that extra impact.When I set out to purchase Pandora products for my wife, I look no further than Wilkins & Olander!JamieNovember 27, 2012Carol,I am very happy with what I ordered and very impressed with how quickly you got it out to me.DavidNovember 26, 2012Thank you. Best service anywhere!Take care, PamNovember 26, 2012I really appreciate the quick processing of my order. I never imagined to have received my order so fast.Thank you!!BonnieNovember 25, 2012Hi Carol,I always order charms from you because I love the free shipping on Pandora and I love your packaging. It's wrapped so nicely.ClareNovember 14, 2012I had a wonderful experience. Thank you so much for the smooth transaction.AmandaNovember 12, 2012I was very pleased with both the internet and phone experience I had. You were able to correct the mistake I had made when I didn't put in the coupon code to get my discount. I was very surprised that the package arrived the very next day. Enjoy shopping in your store when I come up to Door County and enjoy the internet shopping as well. EllenNovember 11, 2012Hello- Over the years, I have ordered from you multiple times. Whether it is online or over the phone, I know the customer service will be excellent and the order will be shipped out promptly. I always appreciate your attention to detail and the fun way you make each package a "gift" you are giving yourself. I will be a repeat customer for life.Thank you!TinaNovember 10, 2012Carol,Many times I get a notion that I want something and cannot find it locally. I have been very happy with your service and products. You are always so willing to help. The speed of delivery and returns is awesome.Thanks, JudyNovember 9, 2012CarolI love shopping with you and order from you anytime I need (well it's a want really) a Vera Bradley bag. The fact that you held my order because of Hurricane Sandy says volumes to me. I didn't want the order to arrive in the middle of havoc and I wasn't sure what we were facing. Luckily we were fine at my house and mail was only interrupted for a few days. I emailed you and told you when to send my package and you sent it. Thanks so much!PamOctober 30, 2012Thanks. I love shopping with you. You have the best customer service.PamOctober 26, 2012Dear Carol,I was happy to find these unusual LP straps which I haven't seen in my area. The entire process was easy and positive. I look forward to checking out your stock again and purchasing new straps.Best Regards,CherylJune 30, 2012I must say, I came in to your Sturgeon Bay store for a gift for my Grandmother and Mother. The service was great. A young lady [I believe her name was Sam?] helped me find the perfect gift for both of them. My Grandmother was brought to tears by her bead. I had no idea what to get. Im a guy, and I love this store. I WILL be back in the VERY near future.JacobMay 13, 2012The shopping experience was fantastic. I was able to easily order what I wanted and received it on my doorstep very shortly afterwards. I will certainly do business with you again!ThanksJuneApril 18, 2012Loved it...thepresentation upon arrival was lovely....CherylMarch 20, 2012I am very satisfied with my purchase and it arrived in perfect condition and on time. I will definitely do business with your company again. Thank you.TerryMarch 16, 2012Thank you so much! I look forward to shopping many more times with you as well as sharing your website with my friends.Have a great weekend.OzieFebruary 22, 2012The service was great and I would purchase from you again.AnnetteFebruary 22, 2012Subject: My package looked as pretty as my gift!Thank you so much for the luxurious Pandora gift boxes holding my charms! What a fine presentation for my family's birthday gifts they make. I will be so proud to present these charms all nestled and beribboned inside. I got such a kick from the multiple colored ribbons, I plan to purchase more and some little bags so I can use your idea.MarySusanFebruary 22, 2012Hello!I want to commend you on your swift service and great packaging.My Pandora items are wonderful--exactly as I expected. I will certainly contact you again withmy jewelry wishes.Thank you,MeredithFebruary 22, 2012Carol,My wife Carol was pleased with the purchase and it arrived in time forValentine's Day even though I was a little late in ordering. Thank you for the service.RonFebruary 18, 2012Thanks for asking. I love everything I ordered.Look forward to using my new purchases on a cruise.I will check your site again. Thanks for your service.SuzanneFebruary 16, 2012My daughter loved her apple Pandora Charm for Valentine's Day. She is majoring in Elementary Education so it was very appropriate. I appreciate your good customer service and speedy delivery. Thanks!LoriFebruary 16, 2012Dear Carol,My husband found your on-line store a couple of years ago. He bought a Judith Jack Heart necklace. It was a bit small so he ordered an extender, then we started a Pandora Bracelet, we started to buy the charms. We love and appreciate the free shipping, and you package your things so pretty......and you send the latest Pandora Booklets..... you make it so easy to shop.....and it's fast....I love to look at your on-line, but the booklets are always by my bedside..."DREAM PANDORA".MiriamDecember 30, 2011Always great service. Thanks!DanielDecember 28, 2011Shopping experience was very good, will be hearing from me again.TimmothyDecember 27, 2011Thank you. My daughter loved the clips and shopping on-line was very easy!!KerryDecember 27, 2011Carol...I was waiting to respond until after my daughter opened her gift!! she loved it and brought it to subsequent Christmas celebrations just to show them off. Your sales staff in the store was wonderful when we were there on Columbus weekend and if continued to the receipt of this package!!Thank you!! Hope your holidays were Merry!!MaryDecember 26, 2011Thank you for my order, and the ornament. Everything was great both my mom and aunt have ordered from you and they recommended I I use you.AudraDecember 26, 2011I am so glad I discovered your website. You offer excellent quality products and super competitive pricing. I will be shopping your site more in the future.JeaniceDecember 26, 2011Thank you so much for your fast delivery and for the wonderful items. The gloves were much nicer than I expected and I plan on ordering a couple more pairs. The pandora charms were great also.Sincerely,StephanieDecember 26, 2011You have been great! I made a mistake when ordering my wife's charms and within 5min of my call it was corrected. Thanks so much.BrianDecember 26, 2011Dear Carol,We loved the product, the fast shipping and the packaging. We will definitely order again in the future.Happy Holidays!BillDecember 24, 2011Great experience, couldn't have been any better.ThanksDenisDecember 21, 2011Great customer service is a rarity these days!! You are the best. An item was accidentally omitted from my order. I received a personal phone call from a real person. That just doesn't happen these days. Thanks and don't change.KarenDecember 20, 2011My experience of ordering, calling for suggestions and using your site have all been helpful. The true test is when I give them to my wife on Christmas Day. I hope that she likes. Have a Merry Christmas.JackDecember 20, 2011Very happy with your serviceThank youMikeDecember 20, 2011Finding what I wanted was quick and easy.December 20, 2011So extremely satisfied with my shopping experience at your store. you are my new pandora place to go. So glad I Googled you.CaroleDecember 20, 2011Thank you for the quick service and going the extra distance. I was not expecting the item to be packages in a gift box! That is a great help for those of use that are gift wrap challenged!Thank you,JamieDecember 19, 2011I received the order, and everything looks good!December, 17 2011Hi Carol,I received the package today. Super fast! Thank you so much for the beautiful gift boxes and bows! I can't wait until my wife and daughter open them on Christmas. I really appreciate the great service and quick delivery.Happy Holidays,FredDecember 17, 2011Hi Carol, This was my second purchase from you and I am very happy. Easy to order and fast delivery. Thanks so much!!KarenDecember 17, 2011Greetings!Thank you so much! You have been the next best thing to Santa.Our annual vacation in Door Cty since 1992 has found us another plus, Wilkins & Olander.LisaDecember 16, 2011also have to tell you that your company really came through for me..I went to the Pandora Store to buy this item and they told me it was retired last year! I asked them why it was still on the web site.. (could not answer)Anyway, I got home and googled it and that's how I found your company.I just read your "About Us" section on your web site..It's a great story and you have definitely earned a new customer.So Thank you! PaulDecember 15, 2011What the heck!? Your service is way too amazing, and ordering here is far easier and pleasurable than it ought to be. Seriously, I've had ridiculously awesome shipping turnarounds on every order. Customer for life.JaredDecember 14, 2011I love shopping at Wilkins and Olander.KarenDecember 7, 2011Great job and the purchase came so quickly! Thanks.MargaretDecember 6, 2011You do a wonderful job! I love the shirts that I ordered and they were wrapped beautifully.Thanks so much! SheilaDecember 5, 2011Hi Carol,Thank you for the follow up. My shopping experience with Wilkins and Olander was absolutely the best online shopping transaction I have ever experienced. Best. Ever.Your advice on assembly of the Pandora bracelet, the packaging, printed assembly instructions and presentation of my order far exceeded my expectations.Thank you and Best Regards,JohnDecember 1, 2011Dear CarolReceived gift wrapped package on 12/01/11 in good shape........cant wait to give to Judi, Saturday nightwill let you know her reaction.................JimNovember 30, 2011hello carol,I am very satisfied with the bracelets,and especially your customer service. As a matter of fact, I have already recommeded your webstore to a number of my co workers and friends.Thank you an and happy holidays to you,LorraineNovember 30, 2011Love, love your store and my online order was perfect! Had Iknown it was going to be nicely wrapped in your tissue/stamp, I would have requested you do the 3 scarves separately as I gave them as gifts:)Thank you for asking.SueNovember 28, 2011Dear Carol.........Thank you so much for the lovely way the package arrived this morning. I will be visiting your website at the end of December, I have a friend who is having a baby in January and your store looks so inviting!! Although I live in PA, I see a shopping trip with my girlfriend to your store in Wisconsin!!! Again thank you for being so prompt with my order and I will definitely recommend your website to my friends!!!Sincerely,VictoriaNovember 23, 2011Yes, quite pleased! Happy to have found your store's website, and willshop again for Christmas soon!AliciaOctober 7, 2011Carol,I love your store and I was amazed at how easy and FAST it was to order online. I may have to return one pair, but other than that loved the switch sandals and will bookmark your website and will surely be ordering from you again.THANKS,DebSeptember 30, 2011Hi,Carol, I had a great experience shopping at Wilkins and Olander, both in your store and on line. I was in Sturgeon Bay the last weekend of August and wanted to purchase a Pandora bracelet. Knowing virtually nothing about them, your sales assistance was extremely friendly in helping me with my purchases. She took her time explaining the differences in the clasps, and not once did I feel I was being pressured to purchase; not someting that happens in a lot of stores!Of course, after I returned to Indiana, I realized that I needed to purchase another bracelet and some charms. I did not encounter any problems with your on-line store. Know that I will continue to make purchases from Wilkins and Olander. Wilkins and Olander does things "right".KaySeptember 30, 2011I was very pleased with my order and the promptness in which I received it!KimberlySeptember 25, 2011You folks are great! I found items I wanted at a price I could afford, and you shipped them in a timely manner. They arrived safely and undamaged---couldn't ask for more. I have recommended you as a source for SwitchFlops, to my friends who also own them.MargieSeptember 18, 2011Hi carol - I had a wonderful experience w/your phone rep - wanted to add to my on-line order - she cancelled it, placed my new orderby phone and I qualified for the bracelette - and received my order right away - thanks again and I will certainly use Wilkins & Olander for my next purchase.ElaineGreat experience, super fast shipping! Will absoloutly shop your site again!Thanks,CatharineAugust 2, 2011I am very happy with my purchase of switchflop snaps! They were received on time, in excellent condition and are very cute. Thanks so much!ValloriJuly 31, 2o11Everything in my order was perfect. I certainly will be shopping with you again as well as telling my friends about you. Thanks.JaneJuly 30, 2011My experience was wonderful. In fact I will be placing another order within the next two weeks! I also referred you to my friend and she is also ordering from you now!CarolynJuly 17, 2011It was absolutely fantastic!! I will be shopping with you again for absolute certain!!CarolynnJuly 15, 2011HI,I was very pleased with both the shopping experience and also your web site. Items were easy to locate and quality as stated. Thanks for the special gift item as well. Be assured, I will visit your site again.Kinds regards,LeaJuly 9, 2011I am very impressed with your company. The shipping was a great experience and my order was here on time. the packaging was very very nice and my merchandise was excellant. I am looking forward to purchasing from this company again.July 7, 2011I was extremely happy with the customer service - especially the telephone call I received when I ordered 2 shoes in size 10 and one in size 9 - they were making sure I didn't make a mistake! I really thought that was above and beyond great service! The shoes were on clearance, so they were not returnable and I sure did appreciate it! I really did want the size 9 only because there wasn't a size 10, but the fact that I got a call was awesome! Everything came as ordered and the shipping was fast!Thanks for a great experience!LaurieJune 22, 2011Hi,Thanks for your email.I'd ordered a bracelet for my mom, Lois, and she loved it! Thank you so much. The hand written note which said Happy Birthday Mom was great (I'd expected it to be a typed one)! The bow was great as well and she enjoyed opening it! Great service!Thanks again,DebbieJune 11, 2011Shopping experience...Again not one flaw. A pleasure.SusanJune 9, 2011Thank you so much for your service! I have purchased on line from you several times and have always received A+ service, which is why I keep returning!Thank you!DeborahJune 8, 2011Wilkins and Olander has been terrific - quick, free shipping; personalized service; no tax (!); and a great selection.KrisMay 15, 2011I am very satisfied with my purchase. The charms look great! I am looking for a few more to complete the bracklet and will absolutely consider ordering from you againDebMay 14, 2011No problems! You guys are great!JohnMay 12, 2011Made for a great Mother's day. Since it appears that Pandora charms are not discounted, your free shipping sealed the deal for me. My wife Judy (and her bracelet) has lots of Mother's days, birthdays, anniversaries, Christmases, etc. To paraphrase Arnold Schwarzenegger, "I'll be baaaaaak."JoeMay 11, 2011You guys are great! Fast shipped, loved that. Selection was to my satisfaction. Will be a return customer.SusanApril 29, 2011I found your selection and service to be excellent. I told my wife she should definitely consider Wilkins and Olander for any future purchases.Regards,GaryJust finding out about your site recently, I have placed two orders and am quite satisfied. the shipping time is outstanding as well as the quality of the items, customer service, response to emails, etc. I will definitely be sharing your site with many others. My rating for everything with your company is Outstanding!! Just doesn't get any better with mail orders. Thank you very much and I will definitely be doing business with your company again. Wilkins and Olander is the best!MaryAugust 18, 2011Thank yo so much for the prompt delivery of the item I ordered. I couldn't believe how quickly it got here! Everything was in order and the fit perfect. Thank you so much!BettyGreat online service... I've ordered twice with no account, but have decided to open one. I'll be back. And thanks for understanding, the other day, regarding free Pandora shipping. 'Twas a dizzy day of online accomplishment.... I'm sure the recipient of my phone call was baffled!Merry and Happy to all at W and O!NickiThank you very much for the quick turnaround, and the quality packaging!I will definitely use your site again for future orders!DeborahDelivery was fast.I will definitely order from Wilkins & Olander again!MaureenThank you for the great fast shipping and the presentation was so very nice..I was really impressed...looking forward to more shopping with your company.Thanks again,Barbara